Now you can conduct at-home, in-ear tests and fit new hearing aids remotely for new and existing clients.
Ready to get started?
Our team of experts will be in touch in early January with dates for our upcoming training sessions.
With ReSound Assist Live video consultations, you can now fit new and existing clients with a new hearing aid using tele-audiology – a welcome solution in these challenging times. Continue to provide individualised hearing care, even when circumstances prevent your clients from getting to the clinic.
Once you've been set up with ReSound Assist Live, you're ready to start fitting new hearing aids to your clients remotely. Any new or existing client with an iPhone or iPad is eligible for a remote in-ear testing or fitting via ReSound Assist Live.
Assemble and configure the hearing aid.
For existing clients, simply use the audiogram on file provided that the audiogram is still valid. For clients without an audiogram, simply create a new audiogram to use a base configuration. Once configured, deliver the hearing aid to the client using a courier who uses social-distancing practices.
New ReSound Assist Live, as with all ReSound products, demonstrates our commitment to delivering remote hearing care services of the highest quality, in challenging times and for the future.
To create the opportunity for live remote in-ear testing and fittings, our expert team of audiologists and sound engineers have put ReSound Assist Live through its paces with intense testing and quality control.
The result is a service you can trust when engaging with your clients remotely.
Everything you do with ReSound Assist Live takes place via ReSound Smart Fit, our fitting software. It provides comprehensive live video (synchronous) and remote adjustment (asynchronous) options to help you support your clients in the most convenient way possible for both of you.
Live assistance is another way you can offer more flexible, individualised care to your clients by enabling them to remain in the comfort of their own home for real-time, video appointments.
When using ReSound Assist Live, it's important to ensure that your clients are ready to engage in live video appointments. To support you in your communication, we've prepared instructional materials that you can share with your clients via email. This includes a dedicated information page with instructional videos, so your clients know what to expect when receiving their new hearing aid.
These resources can be included in communication to clients to help them before and during a ReSound Assist Live video consultation.
Our team of ReSound representatives is ready to help you get started offering ReSound Assist Live services to your clients. Call us today for personalised support and guidance on how you can add remote care and cutting-edge tele-audiology to your service offering, especially in these difficult times.
