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ReSound Assist Live

Now you can conduct at-home, in-ear tests and fit new hearing aids remotely for new and existing clients.

Ready to get started? 

Call your ReSound representative today.

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Exceptional remote hearing care to help you meet your business goals. Offer your clients remote in-ear testing and fittings from the comfort of home.

With ReSound Assist Live video consultations, you can now fit new and existing clients with a new hearing aid using tele-audiology – a welcome solution in these challenging times. Continue to provide individualised hearing care, even when circumstances prevent your clients from getting to the clinic.

Introducing remote testing and fitting with ReSound Assist Live

Remote In-Ear Testing and Fitting with ReSound Assist Live

Once you've been set up with ReSound Assist Live, you're ready to start fitting new hearing aids to your clients remotely. Any new or existing client with an iPhone or iPad is eligible for a remote in-ear testing or fitting via ReSound Assist Live.

Here's how it works

  • Call your client to discuss their hearing care needs and prepare them for the ReSound Assist Live video consultation. Remember to obtain their consent for remote fittings.
  • Assemble and configure the hearing aid.
    For existing clients, simply use the audiogram on file provided that the audiogram is still valid. For clients without an audiogram, simply create a new audiogram to use a base configuration. Once configured, deliver the hearing aid to the client using a courier who uses social-distancing practices.

  • Ensure that both you and your client are ready to engage in a live appointment using ReSound Assist Live.
  • Once the hearing aid has been received, schedule the live appointment and proceed with the remote first fit via ReSound Assist Live. Any further fine-tunings can then be made as needed.
  • Schedule a personal follow-up appointment, when circumstances allow for in-office visits.

To support you, we've outlined the necessary steps to take when providing remote hearing care to new clients without an audiogram or existing clients with a valid audiogram. Download the step-by-step guides for each of the following scenarios to familiarise yourself with the process and details for conducting remote in-ear testing and fitting via ReSound Assist Live.

The highest quality of service and care

New ReSound Assist Live, as with all ReSound products, demonstrates our commitment to delivering remote hearing care services of the highest quality, in challenging times and for the future.

To create the opportunity for live remote in-ear testing and fittings, our expert team of audiologists and sound engineers have put ReSound Assist Live through its paces with intense testing and quality control.

The result is a service you can trust when engaging with your clients remotely.

Get introduced to ReSound Assist Live

How to get started with ReSound Assist Live

In order to offer ReSound Assist Live services to your clients, you need to register your business on GN Online Services.

Already using GN Online Services?

Everything you do with ReSound Assist and new ReSound Assist Live takes place via ReSound Smart Fit, our fitting software. Contact your ReSound representative to enable the teleaudiology feature in ReSound Smart Fit.

What is ReSound Assist?

Everything you do with ReSound Assist Live takes place via ReSound Smart Fit, our fitting software. It provides comprehensive live video (synchronous) and  remote adjustment (asynchronous) options to help you support your clients in the most convenient way possible for both of you.

Download the ReSound Assist quick guide for professionals

How it works

ReSound Assist Live

Live assistance is another  way you can offer more flexible, individualised care to your clients by enabling  them to remain in the comfort of their own home for real-time, video appointments.

  • You initiate the ReSound Assist Live call through your ReSound Smart Fit fitting software.
  • Your client simply answers the video call received through the ReSound Smart 3D app.
  • You connect to the client's hearing aids and provide the first fit and any other live adjustments, when needed.
  • The client can evaluate the new settings with you live during the appointment as well as afterwards through the Rate My Sound feature in the ReSound Smart 3D app.

ReSound Assist Live Training Material

Helping your clients to use ReSound Assist Live

When using ReSound Assist Live, it's important to ensure that your clients are ready to engage in live video appointments. To support you in your communication, we've prepared instructional materials that you can share with  your clients via email. This includes a dedicated information page with instructional videos, so your clients know what to expect when receiving their new hearing aid.

Let's help you get started

Our team of ReSound representatives is ready to help you get started offering ReSound Assist Live services to your clients. Call us today for personalised support and guidance on how you can add remote care and cutting-edge tele-audiology to your service offering, especially in these difficult times.

Contact us